Customer Support Systems & Analytics Lead

Mercury · Canada, USA · Posted 1 day ago
Full Time Remote Customer Service

Job details at a glance

📍 LocationCanada, USA
🌍 CountryUSA
🕑 Employment typeFull Time
🏠 RemoteWork from home
📅 Posted1 day ago
⏳ Closes10 Oct 2026
🗂️ CategoryCustomer Service

We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.In…

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